If you are within the SS, RM or CM (except CM0) postcode as standard then the delivery charge is just £3.50 per order, with a minimum order of only 5KG. Please note that food will be delivered in non-insulated crates, so it will be best to ensure somebody is home at time of delivery.
If you do have a CM0 postcode, get in touch and we will see what we can do.
Unfortunately at the moment we do not offer a service outside of these regions, but we hope to expand in time.
Do I have to be in for delivery?
It is advisable for somebody to be at home as here possible we prefer not to use polystyrene freezer boxes, due to their effect on the environment, so where possible we use reusable plastic crates to deliver the food, though we are happy to help put the food away for you if required, just let us know at the checkout.
If you can’t be at home during delivery times please also let us know at checkout, along with a location for the food to be left, and we’ll package using alternative means.
What time will my delivery come?
We will email you the day before with a delivery slot, usually 1-2 hours (For Monday deliveries you will receive the email on the Friday). Please check your junk mail in case our email has landed there. If we are delayed for any reason, we’ll keep you updated on any delays longer than 1 hour past your slot.
My order is wrong, what do I do?
Our delivery driver will confirm the contents of your delivery to the sheet at time of arrival. On the rare occasion we have had to substitute something, it will be written on your delivery sheet. If there are items missing the driver will find a resolution for you there and then, otherwise please contact Raw4Dogs directly on orders@raw4dogs.com within 24 hours.
Can I add to my order after it’s been placed?
Of course, just create another order with the same address using the same delivery time. If the delivery time is full just call us or send us and email with the details and we will ensure that it’s combined.
Can I cancel my order?
If you cancel your order more than 48 hours before your delivery date, you’ll be refunded in full. However, if you cancel with less than 48 hours notice of your delivery a surcharge of 50% will be taken from your order.
Refund and return policy
If you have any problems with your order or receive any unsatisfactory items, please get in touch. We will do our best to deal with your problem efficiently. This policy does not apply to goods ordered by businesses which are exempt from the Distance Selling Regulations, or the following goods which are exempt from the right to cancel: Raw food.
If you would like a refund, you must return the goods within 14 days of cancellation, complete with the original packaging to us at your own expense. Goods are packaged adequately to protect against damage.
It is your responsibility to take reasonable care of the goods before they are returned to us. If this results in any damage or deterioration, we will charge you for the reduction in value.
All monies paid to us by you including any postage/carriage will be refunded within 30 days, less any costs due under this contract.
This refund policy does not affect your legal rights – for example, if goods are faulty or inaccurately described.
Faulty goods
If there’s a problem with the goods, please notify us by email or in writing providing details of the problem. It’s helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.
If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received and checked by us.
The cost of returning goods to us is your responsibility. However on inspection, we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.
Within this time scale we will replace defective goods free of charge, at our discretion, providing that you have returned to us any faulty goods upon request.
If an item is no longer available we will contact you to offer an alternative. However our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance you will have the option of a refund.
Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.
